HKY PACKAGE Privacy Policy
Learn how HKY PACKAGE collects, uses, stores, and protects personal and business information shared through our site and services.
Privacy Policy
Last updated: August 29, 2026
Contents
HKY PACKAGE respects your privacy and is committed to protecting the personal and business information you share with us.
This Privacy Policy explains how HKY PACKAGE / Shenzhen Hengkaiyuan Trading Development Co., Ltd. (referred to as “HKY PACKAGE,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you visit www.hkypack.com, submit an enquiry, request a quotation or sample, communicate with our team, or use our related services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you choose to provide when you:
- submit a quotation request or enquiry form;
- request a sample or packaging recommendation;
- contact us by email, telephone, WhatsApp, WeChat, or another communication channel;
- upload artwork, dielines, reference images, product specifications, or project files;
- discuss or place an order; or
- subscribe to company news or marketing communications.
The information may include:
- your name;
- company name;
- business email address;
- telephone or messaging number;
- country or region;
- shipping or billing information;
- packaging requirements;
- product dimensions and specifications;
- order quantity;
- artwork, logos, trademarks, dielines, drawings, photographs, or other files you provide; and
- project-related communications and other information you choose to share.
We encourage customers to provide only the information reasonably needed for the project.
2. Information Collected Automatically
When you visit our website, the website system or related service providers may automatically collect limited technical information, such as:
- IP address;
- browser type;
- device type;
- operating system;
- referring website;
- pages viewed;
- approximate location;
- date and time of access;
- time spent on pages; and
- website interaction data.
This information is generally used to operate and secure the website, understand performance, and improve the visitor experience.
3. How We Use Information
We may use the information we collect to:
- respond to enquiries;
- prepare quotations;
- recommend packaging structures and materials;
- make samples and prototypes;
- review artwork and technical specifications;
- manufacture custom packaging;
- arrange quality control and inspection;
- organise shipping and logistics;
- provide order updates;
- offer after-sales support;
- keep necessary business records;
- improve our website, products, and customer service;
- prevent fraud, misuse, or security risks; and
- meet applicable legal and regulatory requirements.
We may also use business contact details to follow up on a previous enquiry or business relationship, or to share packaging products and services that we reasonably believe may be relevant to the recipient's business.
You may ask us to stop sending non-essential marketing messages at any time.
4. Customer Artwork and Project Information
Customers may provide logos, trademarks, artwork, drawings, dielines, product information, photographs, specifications, and other materials for quotation, sampling, engineering, manufacturing, or quality control.
The customer or the relevant rights holder continues to own these materials. Unless otherwise agreed, HKY PACKAGE will use them only as reasonably necessary to evaluate, develop, manufacture, inspect, deliver, and support the relevant packaging project.
Customers are responsible for ensuring that they have the rights or permission needed to provide and use any artwork, trademark, copyrighted content, or other intellectual property supplied to us.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the website working, remember preferences, understand website traffic, improve performance, and learn how visitors use the site.
Some cookies may be provided by third-party website, analytics, security, hosting, or communication service providers.
You can manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
Because the services used on our website may change over time, this Privacy Policy is not limited to one specific analytics provider.
6. Service Providers
We may work with trusted third-party service providers to operate our business and complete customer projects. These may include:
- website hosting providers;
- IT and cybersecurity providers;
- email and communication platforms;
- analytics services;
- cloud storage providers;
- freight forwarders;
- courier and shipping companies;
- customs agents;
- inspection companies;
- banks and payment providers; and
- professional advisers.
We share only the information reasonably necessary for the provider to perform the relevant service.
We do not sell personal information to advertisers or unrelated third parties.
7. International Data Transfers
HKY PACKAGE works with customers around the world and conducts most of its operations in China.
If you are located outside China, information you provide may be transferred to and processed or stored in China, or in another country where one of our service providers operates.
We take reasonable steps to protect information connected with our business activities and expect service providers to use it only for appropriate business purposes.
8. Information Security
We use commercially reasonable administrative, technical, and organisational measures to protect information against unauthorised access, misuse, loss, alteration, or disclosure.
No method of internet transmission or electronic storage is completely secure. Customers should avoid sending highly sensitive information unless it is genuinely required for a project.
If sensitive information is necessary, the parties may agree on a more suitable way to transfer it.
9. How Long We Keep Information
We keep personal and business information only for as long as reasonably necessary for purposes such as:
- quotation and project development;
- order processing;
- customer service;
- quality and production records;
- finance and tax requirements;
- legal or contractual obligations; and
- reasonable business record-keeping.
Project files and related communications may be kept for a reasonable period to support repeat orders, quality comparisons, traceability, or future production.
If a customer asks us to delete information, we will review the request and take reasonable action where we have no legal obligation or other legitimate reason to keep it.
10. Your Choices and Rights
Depending on where you are located and the law that applies, you may be able to ask us to:
- provide information about personal data we hold;
- correct inaccurate information;
- delete certain personal information;
- restrict certain uses of information;
- stop sending marketing communications; or
- explain how your information is used.
To make a request, please use the contact details at the end of this Privacy Policy. We may need to verify your identity before completing some requests.
11. Business Communications
If you submit an enquiry or communicate with HKY PACKAGE about a packaging project, we may reasonably contact you about that enquiry, quotation, sample, order, or related packaging service.
You may opt out of non-essential marketing communications at any time. Necessary messages about an active quotation, sample, contract, payment, shipment, or after-sales matter are service communications rather than marketing messages.
12. Children's Privacy
Our website and services are intended mainly for business customers and professional buyers. We do not knowingly collect personal information from children for commercial purposes.
If we learn that a child's personal information has been submitted without appropriate permission, we will take reasonable steps to remove it.
13. Third-Party Links
Our website may contain links to third-party websites or platforms. HKY PACKAGE does not control those services and is not responsible for their content, security practices, or privacy policies.
We recommend reviewing a third party's privacy policy before providing personal information to it.
14. Disclosures Required by Law
We may disclose relevant information where reasonably necessary to:
- comply with applicable law;
- respond to a lawful request from a government or regulatory authority;
- protect our legal rights;
- investigate fraud or a security incident;
- enforce an agreement; or
- protect the safety and legitimate interests of HKY PACKAGE, our customers, or another relevant party.
15. Updates to This Privacy Policy
We may update this Privacy Policy when our business, website technology, service providers, or applicable requirements change.
The latest version will be published on this page with the updated date. We encourage visitors to review this page from time to time.
16. Contact Us
If you have a question about this Privacy Policy or would like to make a privacy-related request, please contact:
HKY PACKAGE
Shenzhen Hengkaiyuan Trading Development Co., Ltd.
Website: www.hkypack.com
Email: admin@hkypack.com
Shenzhen, Guangdong, China
